FAQs — SAVVI the Label

    Posted by Jessica Redfern on July 24, 2025

    Welcome to the backstage. Here’s everything you might want to know before (or after) making a confident purchase with SAVVI.

    📦 Orders & Shipping

    When will my order be shipped?
    We pack and ship orders within 1–3 business days. You’ll receive a confirmation email with tracking once your order is on its way.

    Do you offer express shipping?
    Yes! You can select Express Shipping at checkout for faster delivery. Standard and Express options are available Australia-wide.

    Do you ship internationally?
    Not yet—but we’re working on it. Join our mailing list to be the first to know when global shipping goes live.

    Can I change or cancel my order?
    We get to work quickly, but if you email backstage@savvithelabel.com within a few hours of placing your order, we’ll do our best to help.

    🔁 Returns & Exchanges

    What’s your returns policy?
    We accept returns for store credit within 14 days of delivery. Items must be unworn, unwashed, with all original tags attached.
    Full details here: Returns Policy

    Can I get a refund?
    We only offer refunds for faulty items reported within 48 hours of receiving your order. Otherwise, eligible returns will be issued as store credit.

    How do I return an item?
    Just email backstage@savvithelabel.com with your order number and reason for return. We’ll guide you through the rest.

    Do I have to pay for return shipping?
    Yes, return postage is at your expense unless the item is faulty.

    🧵 Product Info

    How do I know what size to order?
    Each product has a size guide on the page. If you’re unsure, email us at backstage@savvithelabel.com — we’re happy to help!

    Will items be restocked?
    Some of our styles are limited releases. If you love something, don’t wait. You can always sign up for restock alerts on each product page.

    Do you offer custom sizing?
    Not yet—but we’re designing with diverse bodies in mind. We’re working to expand our size range in upcoming drops.

    💳 Payments & Discounts

    What payment methods do you accept?
    We accept all major cards, Afterpay, and PayPal.
    Gift cards? Yes, please.

    Can I use more than one discount code?
    Only one discount code can be used per order, unless otherwise stated.

    My discount code isn’t working!
    Double-check the expiry date and spelling. Still stuck? Email backstage@savvithelabel.com and we’ll help.

    📱 SAVVI App & Community

    What is the SAVVI App?
    Our app is your digital space to vision, plan, and grow. From goal-setting and vision boards to habit tracking and community support — it's productivity, reimagined.
    👉 Learn more at https://savvithelabel.com/pages/the-savvi-app

    How can I join the SAVVI Society?
    All app users get access to our private community — no extra fee. It's free to join, easy to connect, and built to support your bold life.

    💌 Still Need Help?

    Email our team anytime at backstage@savvithelabel.com — we’re here to support your journey, always.

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