SAVVI the label RETURNS POLICY

    Posted by Jessica Redfern on June 29, 2026

    Returns & Exchanges

    At SAVVI, we design with intention — and we want you to feel confident in every piece you choose. If something's not quite right, we're here to make it easy.

    Our Promise

    We offer free exchanges or store credit within 30 days of receiving your order, so you have plenty of time to try, style, and decide.

    Eligibility

    To qualify for a return:

    • Request must be made within 30 days of delivery
    • Items must be unworn, unwashed, and in original condition with tags attached
    • Item must not be marked as Final Sale

    What We Can't Accept

    • Final Sale items
    • Items that have been worn, washed, or damaged
    • Accessories, gift cards, or intimates
    • Returns requested after 30 days

    Exchange or Store Credit

    All approved returns can be resolved as either a free exchange for another size or style, or store credit — your choice. Store credit never expires and can be used on any future SAVVI purchase.

    Please note: refunds are not offered for change-of-mind returns.

    Faulty or Incorrect Items

    We quality check every piece, but if something arrives faulty or incorrect, email backstage@savvithelabel.com within 48 hours of delivery with your order number, a description of the issue, and clear photos. Once confirmed, we'll arrange a repair, replacement, or full refund in line with Australian Consumer Law.

    How to Return

    1. Email backstage@savvithelabel.com with your order number and reason for return
    2. Once approved, you'll receive return instructions and our return address
    3. Ship your item back within 7 days of approval using tracked shipping

    Return postage is the customer's responsibility unless the item is confirmed as faulty.

    Need Help?

    Reach out anytime at backstage@savvithelabel.com — your SAVVI experience should always feel easy, supported, and confident.

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